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A call center in Williamson County, Texas has reached out to more than 5,000 veterans as part of their new COVID-19 outreach initiative. 

The call center was created at the onset of COVID-19 to field calls from concerned citizens from across the county, but its creation soon took on a new purpose – supporting veterans. 

“Our goal is to lift their spirits by providing support and information that can help fulfill any needs,” said Holly Justice, who is currently supervising the call center. “They appreciate hearing a friendly voice checking on them,” Justice added.  

The eight person call center strives to make veterans feel appreciated and acknowledged, while simultaneously answering all covid-related questions. The call center also does their best to meet any unmet needs veterans express over the phone.  

“I appreciate Williamson County for showing how important veterans are, that’s what makes this country so great,” said Almas Sami, a disabled Air Force veteran and former law enforcement officer recently contacted by the call center. 

More than 5,200 Williamson County veterans have already received calls from the center,  and it is estimated that all veterans who live in Williamson County and are on the Williamson County Veterans Services office database will receive a call by next week.  More information can be found on the Williamson County Veterans Services website here.


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